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Cancelling or changing an appointment
If you can’t attend your appointment, contact us as soon as possible to cancel. This is so we can offer your appointment to someone else in need.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system SystmOnline
- phone us on 0207 286 1231, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you do not attend your appointment, you will be marked as a DNA (Did not Attend). Please be aware we have a DNA policy which can be accessed via reception. If patients do not attend appointments frequently within 1 year period they can be removed from the practice list or their online booking rights might be removed.
Repeated failure to attend booked appointments is a significant waste of NHS resources.
CONTACT DETAILS
Grand Union Health Centre
209 Harrow Road
London
W2 5EH
Telephone: 0207 286 1231
All our incoming and outgoing calls are recorded.
PRACTICE POLICIES
Find out more about the various policies we adhere to at Grand Union Health Centre.
