How to Make and Cancel an Appointment
PLEASE NOTE TO PROTECT ALL OUR PATIENTS WE HAVE MOVED TO TELEPHONE APPOINTMENTS and VIDEO APPOINTMENTS FOR ALL OUR INITIAL DOCTOR APPOINTMENTS. If any patient needs to be seen face to face the doctor will arrange it on the same day or for a further more convenient day.
Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.
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PLEASE NOTE TO PROTECT ALL OUR PATIENTS WE HAVE MOVED TO TELEPHONE APPOINTMENTS FOR ALL OUR DOCTOR APPOINTMENTS
We have hundreds of appointments available each week with doctors, nurses and health care assistants. It is very easy to book these appointments online.
Please arrive for your appointment on time, standard appointments are ten minutes long so if you arrive ten minutes late you have missed your whole slot. If you have more than one thing to discuss, or the problem is complex, please book a double appointment.
Please make sure you log in at reception or using the self log-in screen when you
come for your appointment. If you do not do so we will not know you have arrived.
Please do let us know if you are not coming to an appointment so we can offer it to other patients.
Many problems can be sorted out over the phone; you don’t always have to come to the practice. Just call the main surgery number on 0207 286 1231 and ask for a telephone appointment; one of our receptionists will take your details and ask the doctor of your choice to call you back at a mutually agreeable date.
If you need to speak to a GP urgently on the same day the duty doctor will call you back within a few hours.
The receptionist will ask you if the call is urgent or can wait. Telephone consultations are a good way of having a word with your doctor without having to come to the Practice.
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999
- Chest pain
- Severe abdominal pain
- Vomiting blood
- Black stools
- Non-blanching rashes (the glass test)
- Possible anaphylactic shock (swelling of mouth and throat)
If you are not sure how urgent your problem is, ask to speak to the duty doctor on the day.
If you have had a minor injury within the last 48 hours why wait in A&E? Contact the surgery for a Minor Injury appointment with the practice nurse.
NHS 111 Urgent Care Services
Call 111 if you need medical help fast, but it’s not life-threatening. For example, if you;
- Think you need to go to hospital
- Don’t know who to call for medical help
- Don’t have a GP to call
- Need medical advice or reassurance about what to do next
We have two in-house pharmacists who can help with medication and prescription queries, and who also conduct reviews of conditions such as diabetes and asthma. Our pharmacists can also be consulted about minor ailments, just like pharamcists on the high street. Please ask reception for an appointment.
Ask Your High Street Pharmacist
Pharmacies can help with a range of common conditions and minor illness/ injuries, such as aches and pains, uncomplicated cystitis, colds and skin rashes. You don’t need an appointment; you can just pop in, so why wait for a consultation with your nurse or doctor. Don’t miss out on this valuable service on your high street. Visit the National Pharmacy Association website for more information.
How to cancel an appointment
If you are unable to attend your appointment for any reason, or the health problem for which you booked your appointment has cleared up, please remember to cancel your appointment. Even cancelling your appointment with 10 minutes’ notice will enable us to give your slot to another patient.
Each week a number of people do not attend their appointments, leading to wasted doctor and nurse time, and delays you being able to get an appointment.
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
Make the Best of Your Appointment
- Prepare your thoughts and problems in advance by writing down your problem e.g: When your symptoms started, how they have changed.
- Do your Blood pressure in the waiting room
- Do a urine sample if you have pain passing urine or lower abdominal pain.
- Do not try to add another person in on your consultation. Let reception know you need another appointment for this individual or prioritise who needs the appointment more.
- Be honest with the doctor. It is important to tell the doctor the main reason you are there at the start of the consultation. If you are embarrassed, don’t be, the doctor is there to help and won’t be shocked.
- If you have more than one problem please let reception know and they will try and get you a longer appointment if possible. Otherwise, let your doctor know at the beginning of your consultation. They may be able to deal with more than one problem if they are related. However, your doctor may make you another appointment for your other problems, especially if they are new or complex problems.
- If you have any special needs please inform reception in advance so we can prepare the appointment for you first time (e.g. need an interpreter, visual impairment, hearing impairment, prefer male/female doctor etc..)
- If you know you have difficulty understanding or explaining things bring someone you trust with you or if you require an advocate see NHS choices for available advocacy services.
- Dress accordingly for possible examination. Loose clothing is best and remove any layers in advance.
- Please let reception know if you would like a chaperone.
- All our doctors have a special interest in certain medical areas. Why not consult with a doctor who has an interest in the area of your problem in the first instance?
A consultation is about sharing in decisions about your care and goals. To make a good consultation you should let your doctor know about your goals, hopes, fears and expectations. At the end of a consultation you should know:
- What is your main problem
- What do you need to do about it
- What to do if it does not get any better
Continuity of Care
For your safety it is better for you to consult with your registered doctor for on-going problems or with the doctor who has been dealing with your problem. Therefore, unless it is an emergency and where possible, please ask to consult with the doctor who is dealing with your problem.
Frequently Asked Questions:
1. Why cant I book a face to face appointment with a Doctor?
In March 2020, due to the Coronovirus Pandemic, we moved onto a telephone/video first model of appointments as mandated by NHS England. All patients get a telephone/video with the doctors first, and then if a face to face examination is required we bring them into the practice on the same day. We are still seeing lots of patients in the practice, but we are timing them carefully, so they are not put at risk by sitting in a packed waiting room with lots of other patients. But dont worry we see everyone who needs to be seen.
2. What about blood tests?
We are still doing hundreds of blood tests each week, monitoring all our patients, and managing their results. Our health care assistants, see lots of patients each day, taking their bloods, but keeping them and the patients safe. All patients are asked to come in to the practice with Masks on and their temperatures will be taken on arrival.
3. What about Smear tests?
We continue with a very active and successful Cervical Screening programme. Our nurses continue to take smear checks and we are trying to keep all our patients free from cervical cancer. Please do come to have your smear done, you will be invited to attend when it is due by our very efficient administrators who will call our patients in. We also will remind everyone by SMS messages.