Our Appointment System

 

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Before booking an appointment please check who is best placed to deal with your condition:

 

How to Make an Appointment

We have hundreds of appointments available each week with doctors, nurses and health care assistants. It is very easy to book doctors appointments online. Please contact reception to get online booking access. You can then book an appointment either via your computer or via the System1 app. All doctor telephone appointments are bookable on line.

All Doctor face to face appointments have to be booked via reception on 02072861231. All Nurse, Pharmacy and Blood appointments are also booked via reception on 02072861231. 

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Please arrive for your appointment on time, standard appointments are ten minutes long so if you arrive ten minutes late you have missed your whole slot. If you have more than one thing to discuss, or the problem is complex, please book a double appointment.

You can also call the practice on 0207 286 1231 from Monday to Friday 08.00-18.30 for face to face or telephone appointments.

Make sure you log in at reception or using the self log-in screen when you come for your appointment. If you do not do so we will not know you have arrived.

Find out how to make the best of your appointment.

Please do let us know if you are not coming to an appointment so we can offer it to other patients.

 

What Type Of Appointment Would Suit You?

We have a range of different team members at the practice, and there may be more than one suitable option. Often you can be seen sooner by asking for an appointment with the correct person - be that one of our nurses or healthcare assistant. Sometimes you can also be seen by your pharmacist. If you are unsure the Patient Services Team will be pleased to advise you. Below is a summary of what our different clinicians can offer you, and below that is a list of common conditions with advice on who might be the best person to help you.

GP

  • One of the doctors - our most highly qualified staff member
  • May have a specialist area of expertise
  • Can perform all necessary examinations and prescribe almost all drugs
  • Can make referrals to specialists and arrange hospital admission
  • Only has a 10 minute appointment
  • Tends to have longest waiting times

Physician Associate

  • Medically trained generalist healthcare professionals who work together with and are supervised by GPs.
  • Take medical histories from patients
  • Carry out physical examinations
  • See patients with undifferentiated diagnoses
  • See patients with long term conditions (e.g. asthma, diabetes, COPD)
  • Formulate differential diagnoses and management plans
  • Perform diagnostic and therapeutic procedures
  • Develop and deliver appropriate treatment and management plans
  • Request and interpret diagnostic studies
  • Provide health promotion and disease prevention advise to patients

Advanced Nurse Practitioner (ANP)

  • Our most highly qualified nurse
  • Many years of experience
  • Can perform some examinations and prescribe certain drugs
  • Can deal with many minor illnesses
  • Can make referrals and admit to hospital
  • Tends to have shorter waiting times
  • Cannot provide "Fit Notes" for work.

Practice Nurse

  • Manages the routine care of long-term conditions such as diabetes and COPD
  • Limited prescribing
  • Can have longer appointments
  • Often the best option if you have questions about your long-term condition or the associated medication.

Healthcare Assistant (HCA)

  • Can check blood pressure, pulses, take blood samples and measure height and weight
  • Tend to be more accessible
  • Cannot prescribe
  • Often the best option if you want a periodic "health-check" for peace of mind. They will report any abnormal findings to the doctors to see if any action is required

Other types of appointment

Minor Injuries

If you have had a minor injury within the last 48 hours why wait in A&E? Contact the surgery for a Minor Injury appointment with the practice nurse.

Telephone Consultations

Many problems can be sorted out over the phone; you don't always have to come to the practice. Just call the main surgery number on 0207 286 1231 and ask for a telephone appointment; one of our receptionists will take your details and ask the doctor of your choice to call you back at a mutually agreeable date.

If you need to speak to a GP urgently on the same day the duty doctor will call you back within a few hours.

The receptionist will ask you if the call is urgent or can wait. Telephone consultations are a good way of having a word with your doctor without having to come to the Practice.

Emergencies

What is an Emergency?

Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999.

Symptoms include:

  • Chest pain
  • Severe abdominal pain
  • Vomiting blood
  • Black stools
  • Breathlessness
  • Non-blanching rashes (the glass test)
  • Possible anaphylactic shock (swelling of mouth and throat)
  • If you are not sure how urgent your problem is, ask to speak to the duty doctor on the day.

NHS 111 Urgent Care Services

Call 111 if you need medical help fast, but it's not life-threatening. For example, if you:

  • Think you need to go to hospital
  • Don't know who to call for medical help
  • Don't have a GP to call
  • Need medical advice or reassurance about what to do next

Pharmacist Appointments

We have two in-house pharmacists who can help with medication and prescription queries, and who also conduct reviews of conditions such as diabetes and asthma. Our pharmacists can also be consulted about minor ailments, just like pharamcists on the high street. Please ask reception for an appointment.

Ask Your High Street Pharmacist

Pharmacies can help with a range of common conditions and minor illness/ injuries, such as aches and pains, uncomplicated cystitis, colds and skin rashes. You don't need an appointment; you can just pop in, so why wait for a consultation with your nurse or doctor. Don't miss out on this valuable service on your high street. Visit the National Pharmacy Association website for more information.

Out of Hours

If you have an urgent health problem which cannot wait until the surgery is open please call 111

Online Services

Patients can book appointments up to 2 weeks in advance and from 8pm the night before using our online booking system

 

Accessing Patient Services

Our practice is pleased to offer patients enhanced clinical access to GPs and other healthcare professionals, including:

  • 100 clinical appointments per 1000 patients per week
  • Patients telephoning our practice will never be asked to call back. (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave)
  • We offer an open reception and telephone service from 08:00 – 18:30 from Monday to Friday.
  • Patients can make an online booking up to 4 weeks ahead
  • Our receptionists are trained in care navigation and signposting and can provided advice about appropriate alternative services such as extended hours hubs
  • We regularly review our systems to ensure there are enough appointments to meet patient needs every week

We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.

 

Continuity of Care

For your safety it is better for you to consult with your registered doctor for on-going problems or with the doctor who has been dealing with your problem. Therefore, unless it is an emergency and where possible, please ask to consult with the doctor who is dealing with your problem.