Appointments

 

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How to Make Your Appointment

Urgent Appointments

The majority of our appointments are booked on the same day so please call the practice early (from 8 am) each day to be able to be seen on the same day. We are aware that things come up during the day so we have a duty doctor available who is able to deal with urgent things once the rest of the routine appointments have gone. In order to request an urgent appointment on the same day (Monday to Friday 8 am till 18.30) please:

  • phone us on 0207 286 1231, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
  • use our online request form PATCHS, Monday to Friday from 8am-6pm
  • You can check on your NHS app to see if there are any appointments left that day

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine Appointments

All routine appointments are available to book each day from midnight . You can book them in the following ways:

  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
  • use our appointment request form PATCHS 
  • phone us on 0207 286 1231, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • face to face or telephone appointments at our enhanced access hubs
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

 

Cancelling or changing an appointment

If you can’t attend your appointment, contact us as soon as possible to cancel. This is so we can offer your appointment to someone else in need.

To cancel your appointment:

 

Coming Late to your Appointment

Patients are expected to arrive in good time for their appointments, taking into account journey times when booking appointments. We offer a 10-minute consultation time for each booked appointment.

We do understand that an occasional delay is unavoidable therefore if a patient arrives within a reasonable time then the clinician will see them.  

If patients arrive more than 10 minutes late, they have missed their appointment and will need to rebook on another day. This is to prevent delays to the GP sessions and to ensure fairness for patients who have arrived on time.If a patient calls ahead to say they will be late, this does not alter the policy.

 

If you need help when the Practice is closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

 

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs
 

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible

 

Telephone, online (via PATCHs, NHS App, SystmOne Online) or by attending the practice

All of our doctors appointments are available to book online via the NHS app.

The face to face appointments are at the time it states when booking. Please ensure you attend the appointment on time.

Our telephone appointments are either morning (8:00am until 1:00pm) or afternoon(1:00pm until 6:30pm). We can not guarantee telephone appointments at the exact time you are booked due to our doctors schedules. Please ensure you have your phone with you if you have booked an appointment for a call back. Our doctors will only call you back twice so please make sure you answer the call.

We aim to get you seen by an appropriate health care professional. Our receptionists may ask you a few questions about your condition. This is to help us get you the most appropriate care for your needs.

Some appointments take longer than others. We ask for your patience and understanding if there is an unexpected delay on the day of your appointment. If you have been waiting longer than 15 minutes, please inform our reception staff.

We aim to give you an appointment with your preferred clinician. Where this is not possible, we will offer you an appointment with an alternative clinician.

 

Accessing Patient Services

Our Practice is pleased to offer patients enhanced access to GPs and other healthcare professionals, including:

  • 100 clinical appointments per 1000 patients per week
  • Patients telephoning our Practice will never be asked to call back (unless the patient chooses to call back e.g. if they want to see a GP or other healthcare professional who is currently on leave).
  • We offer an open reception and telephone service from 08:00-18:30 from Monday to Friday
  • Patients can make an online booking up to 2 weeks ahead
  • Our receptionists are trained in care navigation and signposting and can provide advice about appropriate alternative services such as Extended Access Hubs. 
  • We regularly review our systems to ensure there are enough appointments to meet patient needs every week. 

We aim to provide the best access we can for our patients. If you have any questions or suggestions please ask a member of staff or ask to speak to the practice manager.