Care Quality Commission

Practice

Policies

DNA POLICY
The Practice’s DNA Policy is intended to free up more appointments and make them available for use.
Patients tell us that they sometimes find it difficult to see a Doctor or Practice Nurse within 1 to 3 days for a routine appointment. One reason this can be difficult is due to patients who fail to show up for a scheduled appointment, or who cancel late so that we cannot re-use the appointment. This problem wastes a large number of appointments.
As part of this Practice Policy, the Practice is now notifying patients by letter, who did not attend or who cancelled late. There are always circumstances that can prevent a person from attending an appointment, and we ask that you give us adequate notice (at least one hour beforehand) whenever this happens. Special circumstances, where due to an extreme situation, when no notice can be given, may also occur. However, even in such instances, it is a courtesy to phone reception afterwards and explain the circumstances at the earliest opportunity.
Frequent non-attendees will be asked to leave the practice list of registered patients. This may happen if, on three separate occasions within a 12-month period, a patient fails to attend or to give adequate notice of cancellation.
We hope that this policy will reduce the number of people not turning up for appointments which will in turn improve patient access to appointments.

Online Services

Care Quality Commission

Practice

Meet the Team

Services

Policies

	Online	You can order your repeat prescriptions via our online services or using our online form.
	In Person	Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and drop it into the surgery.
	Post	If a stamped addressed envelope is supplied your prescription can be returned via Royal Mail. Find our postal address.
	Email	email us at grandunion@nhs.net
	Pharmacy	You may also arrange for a pharmacy of your choice to collect your prescription on your behalf. See list of local pharmacies…