209 Harrow Road, Paddington, London, W2 5EH
Telephone: 0207 286 1231 Fax: 0207 266 1253 Email: firstname.lastname@example.org Out of Hours: 0208 969 7777 or 111
Administration and Reception Team
Nicole Mcevoy Reception Staff
Nicole has worked within the NHS for over 4 years. Nicole joined the Grand Union Health Centre in June 2016. She is a receptionist and is happy to deal with any queries you may have. Nicole is also one of the co-ordinators for the Patient Participation Group (PPG) here at the Grand Union Health Centre.
Dalal Ridha Reception Staff
Dalal joined us in June 2016 and is a very experience practice receptionist. She is at the front desk most mornings and looks forward to greeting you at the practice. Dalal is also one of the co-ordinators for the Patient Participation Group (PPG) here at the Grand Union Health Centre.
Yassin Ismail Reception Staff
Yassin joined us as an interpreter in 2015 and was employed as a full time receptionist from January 2016. He has recently taken over the management of the premises. He speaks Arabic and Somali.
Siobhan Charman Reception Manager
Siobhan has worked at the practice since 1997. She is currently leading on document Management in the practice. She looks forward to welcoming to you at the practice and is happy to discuss any concerns.
Ms Nicola McLoughlan Secretary
Nicola has worked at with us as the Practice Secretary since February 2010.
Her role includes dealing with medical and administrative correspondence and providing secretarial duties to the Practice.
In her spare time she enjoys socialising with family and friends, travelling and reading.
Ms Natasha Dalugodage Reception Staff
Natasha joined us in 2009 as a receptionist.
Her role includes assisting patients at reception together with administrative duties.
In her spare time she enjoys socialising with family and friends and travelling.
Mary Rodriguez Reception Staff
Mary has worked for NHS GP practices for 15 years. She joined the Grand Union Health Centre in May 2015. She deals with most medical report request. She is a very hard working receptionist and is happy to deal with any queries you may have. Mary also speaks Spanish.
Rubi Miah Operational Manager
Rubi joined the practice in 2015 initially as a receptionist and then as a clinical administrator responsible for prescriptions. Rubi has recently been promoted to Operational Manager. Any queries patients or external organisations have regarding the operations of the practice should be directed to Rubi initially.
Mr Carlos Louro Reception Staff
Carlos has worked at the New Elgin Practice as a receptionist. At the Grand Union he does much of the scanning of patients letters and is our IT lead. Carlos also speaks Spanish.
Ms Agnieszka Kasprzyk Reception Staff
Agnieszka has worked at the New Elgin Practice as a receptionist. At the Grand Union she continues as a receptionist and also does most of the prescriptions in the practice. If you have any queries regarding your medication please ask to speak to Agnieszka. Agnieszka speaks Polish.
The Practice’s DNA Policy is intended to free up more appointments and make them available for use.
Patients tell us that they sometimes find it difficult to see a Doctor or Practice Nurse within 1 to 3 days for a routine appointment. One reason this can be difficult is due to patients who fail to show up for a scheduled appointment, or who cancel late so that we cannot re-use the appointment. This problem wastes a large number of appointments.
As part of this Practice Policy, the Practice is now notifying patients by letter, who did not attend or who cancelled late. There are always circumstances that can prevent a person from attending an appointment, and we ask that you give us adequate notice (at least one hour beforehand) whenever this happens. Special circumstances, where due to an extreme situation, when no notice can be given, may also occur. However, even in such instances, it is a courtesy to phone Reception afterwards and explain the circumstances at the earliest opportunity.
Frequent non-attendees will be asked to leave the practice list of registered patients. This happens if, on three separate occasions within a 12-month period, a patient fails to attend or to give adequate notice of cancellation.
We hope that this policy will reduce the number of people not turning up for appointments which will in turn improve patient access to appointments.