209 Harrow Road, London, W2 5EH
Telephone: 0207 286 1231 Fax: 0207 266 1253 Email: firstname.lastname@example.org Out of Hours: 0208 969 7777 or 111
Health Care Assistants
Ms Grace Rosario Health Care Assistant
Grace joined the surgery as a receptionist in 2000 and trained to occupy her new position as Healthcare Assistant. Together with Mary she runs the Surgery's Phlebotomy Service. She also sees those patients referred to her by the Practice clinical staff for Blood Pressure review. She additionally does NHS Health Check Clinics for patients in the 40 to 74 age group. She also performs ECGs and gives flu jabs.
Mary Rodriguez Healthcare Assistant
Mary has worked for NHS GP practices for 15 years. She joined the Grand Union Health Centre in May 2015 as a receptionist/administrator. She has now moved into the role of a HCA. Mary also speaks Spanish.
The Practice’s DNA Policy is intended to free up more appointments and make them available for use.
Patients tell us that they sometimes find it difficult to see a Doctor or Practice Nurse within 1 to 3 days for a routine appointment. One reason this can be difficult is due to patients who fail to show up for a scheduled appointment, or who cancel late so that we cannot re-use the appointment. This problem wastes a large number of appointments.
As part of this Practice Policy, the Practice is now notifying patients by letter, who did not attend or who cancelled late. There are always circumstances that can prevent a person from attending an appointment, and we ask that you give us adequate notice (at least one hour beforehand) whenever this happens. Special circumstances, where due to an extreme situation, when no notice can be given, may also occur. However, even in such instances, it is a courtesy to phone reception afterwards and explain the circumstances at the earliest opportunity.
Frequent non-attendees will be asked to leave the practice list of registered patients. This may happen if, on three separate occasions within a 12-month period, a patient fails to attend or to give adequate notice of cancellation.
We hope that this policy will reduce the number of people not turning up for appointments which will in turn improve patient access to appointments.