Grand Union Health Centre

Online Services

209 Harrow Road, London, W2 5EH
Telephone: 0207 286 1231 Fax: 0207 266 1253 Email: grandunion@nhs.net Out of Hours: 0208 969 7777 or 111

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Appointments

We have hundreds of appointments available each week with doctors nurses and health care assistants. It is very easy to book these appointments on line. Please do let us know if you are not coming to an appointment so we can offer it to other patients. Please arrive for your appointment on time, standard appointments are ten minutes long so if you arrive ten minutes late you have missed your whole slot. If you have more than one thing to discuss please book a double appointment.

Book In Advance

You can book appointments with Doctors, Nurses, HCAs up to 8 weeks in advance. Most of our appointments for routine matters should be booked in advance. Please phone the practice on 020 7286 1231 for more information or you can book online.

Evening and Morning Appts

Not able to see the doctor outside of working hours? We offer additional services on Monday,Tuesday, Wednesday and thursday eenings and Friday mornings.

Telephone Consultations

Many problems can be sorted out over the phone; you don’t always have to come to the practice. Just call the main surgery number on 0207 286 1231. Find out more…

Nurse Appointments

The Practice Nurses can help you with a range of issues from health management to vaccinations. They do asthma checks, COPD reviews diabetic checks, cervical smears, contraception, immunisations and blood pressure reviews.

On the day

Patients can book same day appointments for non routine matters. To make these appointment either book on line or please call the practice at 8.00am on 0207 286 1231. These appointments are popular so to access them please call before 930am

Out of Hours

If you have an urgent health problem which cannot wait until the surgery is open please call 111.

Online Services

Patients can book appointments up to 8 weeks in advance and on the day using our online booking system. Please ask reception for online booking access

Find out more about a wide range of appointments to suit you…

Prescriptions

Prescriptions – How to order

Please give us 48 hrs to do your prescription. If you give us the name of your preferred pharmacy we will send it directly there within 48 hrs of your request. Please don’t forget most patients need medication reviews with a doctor either six monthly or yearly. Please make your appointment with the doctor when it is due, otherwise we will not be able to issue your prescription.

	Online	You can order your repeat prescriptions via our online services or using our online form.
	In Person	Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and drop it into the surgery.
	Post	If a stamped addressed envelope is supplied your prescription can be returned via Royal Mail. Find our postal address.
	Email	email us at grandunion@nhs.net
	Pharmacy	You may also arrange for a pharmacy of your choice to collect your prescription on your behalf. See list of local pharmacies…

Find out more about our prescriptions…

Services
Services

The Grand Union Health Centre offers a variety of clinics and services for all patients.
- Find out more…
- Family planning
- Maternity services
- Baby clinic
- Travel advice
- Sexual health
- Asthma clinic
- Diabetic services
- Whole Systems integrative care for over 65s
- Paediatric Clinic (Child health services)
- Ear Syringing
- Wound Care
- Anticoagulation Clinic
- Substance Misuse clinic
- NHS Health Checks
- Contraceptive Services
- Health Trainer
Team
Team

Get to know the medical and administration team at Grand Union Health Centre.
- Find out more…
- Practice Management
- Administrative & Reception
New Patients
New Patients

We welcome new patients. If you live within our practice area you may register with the surgery.
- Find out more…
Practice
About the Practice

We work on the principle of direct accountability to each other and to our patients and continually strive for excellence.
- Find out more…
Contact Us
Contact Us

This website contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find it useful and informative.
- Find out more…
Grand Union Health Centre
209 Harrow Road
London
W2 5EH
Tel: 0207 286 1231
Fax: 0207 266 1253
Email: grandunion@nhs.net

Pharmacist

Team

Practice Management
Pharmacist
Doctors
Nurses
Health Care Assistants
Administration and Reception Team

Meet the Team

Doctors
Practice Nurses
Health Care Assistants
Administrative Staff
Reception Team

Services

Cervical screening
Family planning
Maternity services
Baby clinic
Travel advice & vaccinations
Sexual health
Carers support
Nursing services
Test Results
Non NHS Services
Sickness Certificates
Anticoagulation clinic
Child Health Services – onsite Consultant Paediatrician
and many more…

Policies

Admission Avoidance
Access to Medical Records
Chaperones
Confidentiality
Disability Access
Freedom of Information
GP2GP
Infection Control Statement

Interpreting Service
Referrals
Statement of Intent
Suggestions, Comments and Complaints
Summary Care Records
Your Records
Your Rights and Responsibilities
Zero Tolerance
GDPR Privacy Statement

DNA POLICY
The Practice’s DNA Policy is intended to free up more appointments and make them available for use.
Patients tell us that they sometimes find it difficult to see a Doctor or Practice Nurse within 1 to 3 days for a routine appointment. One reason this can be difficult is due to patients who fail to show up for a scheduled appointment, or who cancel late so that we cannot re-use the appointment. This problem wastes a large number of appointments.
As part of this Practice Policy, the Practice is now notifying patients by letter, who did not attend or who cancelled late. There are always circumstances that can prevent a person from attending an appointment, and we ask that you give us adequate notice (at least one hour beforehand) whenever this happens. Special circumstances, where due to an extreme situation, when no notice can be given, may also occur. However, even in such instances, it is a courtesy to phone reception afterwards and explain the circumstances at the earliest opportunity.
Frequent non-attendees will be asked to leave the practice list of registered patients. This may happen if, on three separate occasions within a 12-month period, a patient fails to attend or to give adequate notice of cancellation.
We hope that this policy will reduce the number of people not turning up for appointments which will in turn improve patient access to appointments.

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