209 Harrow Road, London, W2 5EH
Telephone: 0207 286 1231 Fax: 0207 266 1253 Email: firstname.lastname@example.org Out of Hours: 0208 969 7777 or 111
Rubi Miah Practice Manager
Rubi joined the practice in 2015 initially as a receptionist/administrator and then as a clinical administrator responsible for prescriptions. Rubi was previously the Operational Manager at GUHC. She took over as Practice Manager in January 2018.
Ume Akbar Assistant Practice Manager
Ume joined the Grand Union Health Centre in May 2018 as a receptionist. She has now been promoted to Assistant Practice Manager.
Carlos Louro Operations/IT Manager
Carlos has worked at the New Elgin Practice as a receptionist. At the Grand Union he does much of the document management and is our IT lead. Carlos also speaks Spanish.
The Practice’s DNA Policy is intended to free up more appointments and make them available for use.
Patients tell us that they sometimes find it difficult to see a Doctor or Practice Nurse within 1 to 3 days for a routine appointment. One reason this can be difficult is due to patients who fail to show up for a scheduled appointment, or who cancel late so that we cannot re-use the appointment. This problem wastes a large number of appointments.
As part of this Practice Policy, the Practice is now notifying patients by letter, who did not attend or who cancelled late. There are always circumstances that can prevent a person from attending an appointment, and we ask that you give us adequate notice (at least one hour beforehand) whenever this happens. Special circumstances, where due to an extreme situation, when no notice can be given, may also occur. However, even in such instances, it is a courtesy to phone reception afterwards and explain the circumstances at the earliest opportunity.
Frequent non-attendees will be asked to leave the practice list of registered patients. This may happen if, on three separate occasions within a 12-month period, a patient fails to attend or to give adequate notice of cancellation.
We hope that this policy will reduce the number of people not turning up for appointments which will in turn improve patient access to appointments.