When We Are Closed

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.


When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next

NHS 111


In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  


Other options for medical assistance are the St Charles UCC on Exmoor Street or the NHS Walk-in Centre in Soho:

  • St Charles Urgent Care Centre
    (within the St Charles Centre)
    Exmoor Street
    London W10 6DZ
    Telephone: 020 8962 4262
    Open 08:00 – 21:00 seven days a week
  • Soho Walk-in Centre
    1 Frith Street
    London W1V 5QS
    Telephone: 020 7534 6500
    Open Monday to Friday between 08:00 – 20:00
    Saturday, Sunday and Bank Holidays (closed only on Christmas Day) 10:00 – 20:00