Electronic Prescription Service
A new way to get your medicines and appliances
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
- If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
- You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
- You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
- don’t want to go to your GP practice every time to collect your repeat prescription.
- collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
- don’t get prescriptions very often.
- pick up your medicines from different places.
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
- a pharmacy. a dispensing appliance contractor (if you use one).
- your dispensing GP practice (if you are eligible).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
For more information please visit the NHS website here.
Fequently Asked Questions (FAQ):
1. Why are you doing EPS?
EPS ensures that the script goes directly to the pharmacy. This prevents loss of script, and helps patients not having to come to the practice and then to the pharmacy to get their scripts. It also means the pharmacy can get the prescription ready for you before you arrive. So we are doing this to help our patients get their prescriptions more easily.
2. Why can’t I have a paper script instead?
You can come to the practice to pick up a 'token' which looks like a prescription. NHS London has turned off our ability to give actual paper prescriptions as all our prescriptions now have bar codes and tokens to them.
3. What happens if I want to go to a different chemist?
We can give you the barcode from your original prescription and the chemist can release it and send to another chemist
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