How to Order a Repeat Prescription




We have dedicated receptionists who will check your medical records to ensure that your medication request is on your repeat prescription, then print it and give it to our practice pharmacist. The pharmacists will double check the medication to ensure that it is still appropriate for you.

Our team will then send your prescription within 48 hrs to your nominated pharmacy. We use the Electronic Prescription service; this means that if you have nominated a pharmacy your prescription will go their automatically. If you have not given us the name of your preferred pharmacy we will print you a token which will need to be taken to the pharmacy. The pharmacy will then download that token and give you your script. To save you time, please do give us the name of your preferred pharmacy and your script will then be ready when you arrive to collect it.

Please remember to give us two working days to get your prescription ready.


What is a Repeat Prescription?

Repeat prescriptions are medications which appear on the reverse of your prescription which your doctor would like you to continue on a regular basis.

You can order your repeat medication through the following methods:

  • via the NHS App
  • using SystmOnline
  • by filling out our online form
  • You may hand in your computer slip or a note with your name, address, DoB and the medication required written clearly;
  • Call the practice and request over the phone via reception
  • Set up a direct Repeat Prescription Order through your local Pharmacist;
  • Or by post.

image of pharmacist

We will return your prescription to you by post if a stamped addressed envelope is provided.

Many chemists offer a delivery and collection service. Speak to your preferred chemist directly for details. This means that you do not have to come to the surgery to collect your prescription and then take it to a chemist.


Emergency Prescription Requests

Emergency prescription requests are request for medication which you need within 24 hours to prevent you becoming severely unwell.

Emergency medications include:

  • Epileptic medication
  • Insulin
  • Inhalers for lung conditions
  • Emergency contraception
  • Epipen for anaphylaxis.

Emergency prescription requests are not requests for medication which have been ordered late.

Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.


How to order a non-repeat prescription

If you have an ongoing problem and would like another prescription of a medication previously prescribed to you by the doctor you may request another script.

Please let us know the reason for your request and a contact number, in order for the Pharmacist to review your request. Non-repeat medication requests will take over two working days to process and the doctor may wish to speak with you.


New Patient Prescriptions

If you normally take regular repeat medication please let us know by:

  • Giving us a copy of your repeat prescription slip
  • Give us a copy of your medication label on your medication box or bottle which has your name, medication dosage and date.How 
  • We will automatically put this on your repeat prescription here at the surgery.

Please allow two working days for a prescription request.


Private Prescriptions

Private prescriptions are medication which your private Doctor has recommended for you on a private prescription. A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible for. Therefore, a NHS doctor cannot convert a private prescription to an NHS prescription. A doctor you see privately can’t issue an NHS prescription.

A GP in the surgery at which you are registered can only provide a private prescription if the drug is not available on the NHS.


Practice Pharmacists

We have a Pharmacy team at the practice that aim to help all our patients with their medication requests. We also have a pharmacy technician. They will call you if there are any concerns regarding your prescriptions. They also check your hospital records to ensure we are up to date with all our patients medications. Finally they check that all our prescriptions are issued safely. They will contact patients to have blood tests and monitoring as required. If you have any queries about your medication please do call and book an appointment with one of them


Frequently Asked Questions

1. How do I request my prescriptions?

You can request your prescription over the phone, online or via emailing the practice.

2. How quickly can I get my prescription?

If your medication is on repeat and you do not need a review your prescription can be done on the same day (if received before midday). If it is not on repeat, or it needs reauthorizing it will take up to 48 hrs.