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Patient Participation Group
The Grand Union Health Centre would like to invite its patients to join their Patient Participation Group.
Our Patient Participation Group is a small team of patients and GP staff. We meet to discuss how to improve health services in our community. We also share information and hear the patient perspective on our services. This is especially important with the recent NHS changes. It helps us deliver better services by putting the patient voice first.
We believe you have the knowledge and passion to represent our patients. We hope you will consider joining our group.
We would really appreciate your support.
Join the PPG
If you are interested in joining our PPG, please contact the Reception Team on 0207 286 1231 and leave your contact details.
Sign up to the Patient Group online
Frequently asked questions
Can’t find the answer you’re looking for? Contact us to speak to our reception team.
How often does the PPG meet?
The PPG meets four times a year.
Does it meet face to face or via the internet?
We currently do all her meetings on line via microsoft teams or Zoom. We have offered one PPG meeting in the last year, with our Primary Care Network practices, that was face to face at St Charles Hospital.
Latest PPG Meeting Minutes
8th May 2026
Staff Updates
- Staff leaving: Dr Izabella Butryn, Dr Ali Jalal, Nurse Helena, Paramedic Emil
- New staff: Dr Hana Khan, Dr Sachin Patel, Sophie Physician Associate,
Pharmacy referrals
From the 1st April one of our new GP contracts as per Government advise is to be able to offer on the day medical advice by a clinician to any patients that call for an appointment.
We can offer available telephone, face to face appointments with GP, refer patients to the GP Hub at St Charles Hospital, offer a physician associate or a paramedic appointment and now to prefer patients to a local pharmacy for a number for illnesses they can cover and give medical advice and issue scripts of needed.
We were expecting pharmacists from Benson pharmacy to join this meeting to tell us more about the types of referrals we can send them, unfortunately they were unable to join today.
We will have a table of the illnesses we can prefer to local pharmacies.
The pharmacy referral scheme will greatly help the smooth running of the appointment system as not all medical queries will require a doctors appointments.
New GP contracts
Our aim is to keep the call waiting que under 10 minutes, all staff will be answering calls when lines get busy and the call back service also saves time from waiting on the phone, our system will automatically call you back.
Using NHS APP/Patches
Patchs is an online submission form for medical enquires. This is another way of getting medical queries directed to the appropriate clician/staff by submitting an online form which will be reviewed and actioned ideally on the day if it is submitted within working hours or the following working day.
It will help by minimising the number of calls in the call que and easier for those patients who have online access and prefer to submit an online query.
The submission will be attached to your medical records and an acknowledgement will be sent advising next step.
A reminder that the NHS APP is a useful app to refer to for any of your health related enquires, booking appointments, viewing results, documents, consultations and requesting medications.