Patient Participation Group

Introduction

Thank you to all members for joining today’s meeting; last meeting we had no members to attend, we do understand it was the summer holidays and hope everyone enjoyed themselves.

Mori Survey 2025

(shared screen to view Mori results)

The surgery is doing above the national average and within our PCN group.
We are very pleased to see such positive feedback and results.
We have the largest population within our PCN group with just over 21,000 registered patients.
We are actively taking on abroad all comments and suggestions to further improve our services; discussed during our monthly practice and admin meetings.

Members are happy with the results and agree we are running a successful service.

The Mori survey results are also dispayed around the surgery in the waiting areas.

New Staff Update

We have a few doctor that have gone on maternity leave and:

2 new female doctors:
Dr Mayurika Wimalaratna, Dr Zoe King

3 male doctors:
Dr Henry Johnson, Dr Siddhartha Battacharyya, Dr Mahmoud Elkhouly.

2 new F2 trainee doctors: Dr Rebecca Wright, Dr Savini Hewage,

Temporary practice nurse: Carole Stewart

Flu vaccine season

We will shortly start inviting all vulnerable patients and children for their flu vaccine via sms and we will finalise the housebound patients list for the DNs to administer the flu vaccines at home.

Q.O.F

We are continuously inviting all patients for their annual check-ups this includes check-ups with healthcare assistant and follow up reviews with doctors and pharmacists/nurses.

Alternative appointment – Pharmacy referral, P.A, Paramedic, Nurses for Minor illness

We are continuously reviewing the appointments capacity following from meetings and suggestions in order to offer all patients medical care as required. Therefore, we offer appointments with alternative clinicians depending on the medical conditions such as coughs, colds temperature with P.A, paramedics and minor illnesses with practice nurse, UTIs with a referral to local pharmacy.

Clinicians can also obtain further advise and request prescriptions to be issued from the On-Call doctor should they need to.

This has proven to be a success as we always have something to offer patients that need appointments on the day, we do not turn away patients.

Health Navigation / Triaging appointments/ NHS App

As previously discussed in our PPG meetings we have expressed that the NHS App is a much convenient tool when accessing your medical records, booking appointments, requesting prescriptions, viewing clinical documents/letters.

This also releases the pressure off the phone lines as reception staff are able to efficiently handle calls from patients who are unable to access online services.

Every morning staff go through the booked appointments to double check they have been appropriately booked with the suitable clinicians depending on the medical reason given.

Which is why all reception staff must ask patients the reason for booking appointments, a brief explanation is needed. Overall the triage process is overseen by the surgery partners: Dr Katz, Dr Joseph and Dr Turner.

Health Equity Health Check for 30–39 years old

This is an age group that do not often have regular annual checks, therefore we have set a programme to recall patients in this age group to come for general health checks like a blood test, blood pressure check, BMI and general questions about health and life style.

AOB