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Complaints Policy
We welcome all comments on the services provided by the practice. We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.
We believe that all complaints, concerns and compliments are valuable feedback. They help us to learn from your experiences and improve our services. We always share feedback with our team members.
How to Complain
You may write to us or contact us by phone: 0207 286 1231 or email us via our secure online form
Frequently asked questions
Can’t find the answer you’re looking for? Contact us to speak to our reception team.
Why would I need to make a complaint?
If you are not happy with our service please do speak to one of our team. If you dont feel that we have answered that effectively, please do ask to speak to the Manager or one of the partners. They will call you back. If you are still unhappy please put your complaint in writing.
How do I compliment the practice?
All our staff value compliments very happily. Please do email the practice or thank the team if you are happy with our service. We so try to help everyone, and so compliments are very gratefully received.