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Blog 1: How our Telephone Appointments Work?
We offer telephone appointments for certain conditions, and follow ups when it is appropriate.
Not all conditions can the clinicians treat over the phone. If you are not sure if we can help you on the phone please call 0207 286 1231 where are receptionist will be able to advise you.
All of our telephone appointments are available to book online via the NHS app. Or via calling reception. Our telephone appointments are either morning (8am until 1pm) or afternoon (1pm until 6.30pm). We can not guarantee telephone appointments at the exact time you are booked due to our doctors schedules. Please ensure you have your phone with you if you have booked an appointment for a call back.
Our doctors will only call you back twice so please make sure you answer the call.
What to expect from our GP or clinician when booking a telephone appointment
Clinicians have 30 or more calls to make in one day and they will do their very best to contact you as near to your scheduled time as they can, but there may be delays in the event of a medical emergency.
It is important that you keep your phone with you AND ON at all times to ensure you don’t miss your booked appointment.
Why are telephone appointments not at exact Times
The timings of telephone appointments have to be flexible so we offer telephone appointments between 8am and 1pm or 1pm to 6.30pm every day. The NHS app makes it look like the appointments are at exact times, but unfortunately our doctors, often run late, sometimes run early, and therefore they can not do telephone appointments at exact times. Please do take this into consideration when booking a telephone appointment on line.
What happens if I miss my call?
We understand that calls may be missed from time to time. If you miss your call the clinician will attempt to you call you once more, if you miss a second call then we ask you to call back via reception.
In summary the GP or Nurse will call you twice, if you miss both calls it will be your responsibility to call back the practice to get another call back.
What we expect from you
We expect you to take the appointment as seriously as our clinicians take talking to you. Our clinicians do not consult with patients in bed, in the bath, in the shops, or on the tube. We expect the same courtesy from our patients.
This is a doctors appointment. If a patient repeatedly does not answer calls or does not show respect during the phone calls by prioritising the time with the doctor, we will request all further appointments to be face to face.
Published: Aug 26, 2025